ITSM Archives

Why isn’t Agile Part of Your Business Continuity Approach?

Posted by Daniel Breston
on June 23, 2020

Are traditional business continuity planning and management practices dated? Daniel Breston thinks so. In this article, he explains many of the common business continuity issues and how blending in newer IT management approaches such as DevOps will help.

Advice for Common Remote Communication and Collaboration Issues

Posted by Paul Wilkinson
on June 19, 2020

Without effective remote communication and collaboration skills and enabling toolsets, our businesses face risks and our employees will experience some or all of stress, frustration, fear, uncertainty, and doubt. Here, Paul Wilkinson explores the issues and the solutions in more detail.

The Making of a Maturity Model: An Approach to Culture and Client Support

Posted by Ron van Haasteren
on June 17, 2020

Has your organization considered taking a maturity model approach to the improvement of its ITSM capabilities? To help you to understand the opportunity, this article quickly explains the key aspects of maturity model use as part of a service improvement health check.

How Do You Choose the Right ITSM Tool?

Posted by Steve Morgan
on June 10, 2020

Choosing a new ITSM tool is a time-consuming and costly activity, after all selecting the wrong tool will inevitably cause our organization significant issues. To help, this article examines the ten key characteristics of a good tool selection process and highlight some of the pitfalls you’re likely to encounter along the way.

Want to Adopt COBIT? Here Are 6 Tips to Help

Posted by Ariel Gesto
on May 27, 2020

From understanding what governance means to you and your peers, to focusing on COBIT 5’s six enablers, to simply fully appreciating what COBIT is, this article takes a look at how you can get started successfully with COBIT in your organization.

Are ITSM Tools Still ITSM Tools?

Posted by Stephen Mann
on May 7, 2020

This article looks at the current state of ITSM tools and their capabilities/use cases. Proposing new names for ITSM tools along the way. Before finally making a judgment call on the new name for ITSM tools. What do you think? Does your organization still want an ITSM tool or would a different name be better?

What Can IT Learn From the COVID-19 Pandemic?

Posted by Steve Morgan
on May 5, 2020

IT leaders must capitalize upon the newfound trust and credibility they’ve gained as a result of their response to the COVID-19 crisis. If there’s a small positive which can be taken from this global pandemic, it’s that new relationships have been formed. In this article, we look at what IT leaders can do to increase the chances of this new closer relationship actually lasting.

How COVID-19 Will Change ITSM – a Crowdsourced Perspective

Posted by Sophie Danby
on April 23, 2020

In difficult times, while there needs to be attention on the firefighting at hand, it’s also good to look to the future. So, in this article we asked 36 people from all walks of ITSM to share their thoughts and opinions on how COVID-19 is going to impact the future of ITSM.

ITSM Predictions for a Post COVID-19 World

Posted by Barclay Rae
on April 21, 2020

In IT/technology, we’ve seen the world change and be turned upside down in just 3-4 weeks. Now COVID-19 is making a “new normal” (and not just for ITSM), but what changes can we expect long-term for the ITSM industry? And what impact will this pandemic have on IT operations? Here Barclay Rae shares his views.

Post Pandemic: The Long-Term Changes to ITSM Best Practice

Posted by John Custy
on April 14, 2020

The business economic impact of COVID-19 is likely going to change almost every organization for at least the next 2-3 years. In this article, John Custy proposes eight ways that we can expect to see long-term changes to the world of ITSM after the pandemic.

Are Your People, Processes, and Technology Ready for the “New Normal”?

Posted by Liliana Gary
on April 8, 2020

In a post COVID-19 world many are predicting that increased numbers of employees working remotely will be the new standard. Others are wondering whether we’ll see another COVID-19 style crisis in the near future. Both points offer up an important question: Are your ITSM capabilities – the people, processes, and technology – prepared for the “new norm”?

How Will COVID-19 Change the World of ITSM?

Posted by Patrick Bolger
on April 7, 2020

So much has changed already in the world of ITSM in light of COVID-19. What was important last week could be either vital or irrelevant today. Here, Patrick Bolger shares his views on how the pandemic will impact the industry long-term.

How to Get Started with an Effective Software Asset Management Capability

Posted by Joe The IT Guy
on April 3, 2020

To help your organization to get started with software asset management, here are seven tips for formulating an effective software asset management capability.

The Two Trends that Will Shape the Future of ITSM

Posted by Charles Araujo
on March 19, 2020

Businesses are in the midst of a fundamental sea-change where everything we know about how the world works will change. In this article, Charles Araujo explains the two macro trends that are converging and how this convergence will impact the future of ITSM.

ITSM in 2020: Five Important Trends to Watch

Posted by Ruben Franzen
on February 27, 2020

Most changes in ITSM are not quick to come to fruition, as such it’s highly unlikely that ‘trends’ like AI will take the field by storm as many have predicted. But what then should we expect in 2020? This article looks at five trends that may indeed change service management in the year ahead.

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