Let’s Talk About Mental Health Issues in IT “For a Friend”
For a friend, how would you help them as they feel… stressed, depressed, uncertain, they’re drinking more, they can’t feed their family, angry more often, etc.?”
Why AI and Automation Powered ESM and ITSM is Now a Must
ITSM and ESM tool vendors have developed intelligent solutions that integrate AI into their solutions. These ITSM tools include AI modules or integrate AI to address a variety of business concerns, including worker shortages, as well as improving the end-user experience.
IT Strategy Needs to Focus More on Employee Productivity
Does your IT organization understand how well it’s meeting productivity-related factors for employees? Read this article to discover four tips for driving productivity improving decisions with employee data.
The What, Why, And How of Employee Experience for IT
Here Sarah Lahav, CEO, SysAid has written about using experience data to first understand where your organization currently is, and second to drive the required improvements. Get the help you need related to employee experience and read it now.
This Decade is Proving to Be the Best Thing for Digital Transformation
It was the worst year of a generation, but let’s put a positive spin on things – 2020 was the best year for digital transformation. This article explains why.
The Great Redundancy and Our New Ways of Working
The Great Resignation, Great Redundancy, and Great Retirement movements escalated when COVID hit the global economy. COVID forced people to work from home and, once at home, it was a case of “Hey! I can do this or that. In fact, THAT can become a new way of doing what I like to do.” In this article, Daniel Breston looks at how our approach to working has changed forever.
ITSM.tools’ ITSM Webinars
This “living” article has been created as a handy resource that lists the ITSM webinars ITSM.tools has participated in since 2021. It’ll be regularly updated during 2022 with new webinars as needed.
The State of ITSM Two Years into the Pandemic
This article shares the highlights of the most recent State of ITSM report looking at the impact of employee remote working, challenges related to the pandemic, technology adoption, and the business view of IT.
ITSM: What is IT Service Management?
What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive overview.
SITS 2022: Why I’m Excited for the Return of In-person ITSM Events
The COVID-19 pandemic has taken a toll on our community. It was rough, and now that the world is returning to normal, here are some things to look forward to at in-person ITSM events such as SITS 2022.