Service Desk Articles

Technical Support is now Technical Customer Support

Posted by Stephen Mann
on March 17, 2016

Let’s stop reinforcing the fact that technical support fixes IT, it really fixes the issues people have because IT isn’t working.

Service Desk Basics: What to Do When the End User Doesn’t Respond?

Posted by Stephen Mann
on March 3, 2016

How should a service desk deal with end user unresponsiveness? Here we look at 10 opinions sourced from the Back2ITSM Facebook group. Read more here.

IT Support Thinking – This Christmas and Beyond, It’s NOT the Thought that Counts

Posted by Stephen Mann
on December 10, 2015

All I want for Christmas is … SaaS, cloud, and BYOD? Is this really what end users and business peers want?

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