Service Desk Articles

Let’s stop reinforcing the fact that technical support fixes IT, it really fixes the issues people have because IT isn’t working.
How should a service desk deal with end user unresponsiveness? Here we look at 10 opinions sourced from the Back2ITSM Facebook group. Read more here.
All I want for Christmas is … SaaS, cloud, and BYOD? Is this really what end users and business peers want?