Measuring Employee Experience

measure-employee-experience

This article by Roy Atkinson looks at the people, process, and technology perspectives of how to successfully measure employee experience. Plus advice on how best to obtain survey responses.

Adobe Flash End of Life – Managing Change and Keeping Secure

Adobe Flash End of Life

Adobe is set to remove support of Adobe Flash on the 31st December 2020. With that date rapidly approaching, companies need to be fully prepared. This article shares three steps for ensuring your organization effectively manages the change and remains secure.

Self-Healing IT: What Is It and Why Does It Matter?

Self-healing IT

Like self-driving cars, self-healing IT is already here and it’s going to stay whether you like it or not. Please read this article to find out more about what it is, how it works, and why it matters to your organization.

Consultancy Beyond ITSM Implementation to Support Continual Improvement

ITSM Implementation

The first day using your service management solution is important. But for your service desk to be as efficient and intuitive as it can be, you’ve got to continually improve your knowledge and use of the tool. The best people to guide you along the way? ITSM consultants. Here’s why.

Employee Experience Explained for IT Service Desks

Employee Experience

At its heart, employee experience is subjective. It’s based on employee sentiment – positive and negative – about the organization, the workplace, the workforce, and the work itself. This article explains why it’s so important for IT service desks.