Most changes in ITSM are not quick to come to fruition, as such it’s highly unlikely that ‘trends’ like AI will take the field by storm as many have predicted. But what then should we expect in 2020? This article looks at five trends that may indeed change service management in the year ahead.
When undertaking continual improvement it’s advisable to have a list of what you’d like to improve, which ITIL 4 calls a Continual Improvement register, and this article by Joe the IT Guy looks at what’s needed to keep your continual improvement register useful.
This article takes a look at the change in mindset that comes with ITIL 4 and how “value” is positioned as a central element rather than a “service” as in ITIL v3. Plus three ways that it works better with other approaches such as DevOps.
With ITIL 4 the most requested ITSM topic for our 2020 articles, we’ve kicked off a short survey to look at how quickly the ITSM industry is likely to move with ITIL 4 adoption (and/or transition). It’s completely anonymous, so please kindly spare us one minute of your time to complete it?
Are you experiencing a cycle of disappointment and failure in trying to bring about real change in your organization? Here Steve Morgan discusses how a recent trip to the fairground reminded him of the many of the emotions businesses go through during their change programs, and ways to avoid them.
With ITAM now one of ITIL 4’s 34 management practices, it’s time to raise awareness of all things ITAM-related, including software license management. So, to help this article offers three practical tips on how to get a better handle on your software licensing obligations.
This article looks at how organizations can “wrap the cloud with ITSM” for most end users – which helps to create governance “guardrails” for its use. These guardrails simultaneously make the cloud “easier to eat” while also ensuring that it’s also compliant and well-governed.
Are you a little confused by vast array of common IT support and ITSM roles? If you want to better understand your support center managers to your ITSM process owners, this article by industry authority Roy Atkinson is for you.
Are you back at work after completing your ITIL exams, wanting to make a difference by putting your newly minted ITSM qualification to work? Well, before you do, take the time to understand the mistakes that are commonly made by people, and their organizations, once ITIL qualified by reading this article.
Sealing the best deal on a hardware, software, or services contract comes down to more than just price. Sure, you may realize upfront savings, but you risk incurring unforeseen expenses. To help, here are four tips that will allow you to be a step ahead in any contract negotiations with IT suppliers.