Mental Health and Wellbeing in IT – a Personal Account

Mental Health and Wellbeing

There’s a big focus on mental wellbeing in IT right now, but we still seem to be struggling to break away from “the stigma” related to the “darker” side of mental health. To hopefully help others to speak out, Stephen Mann has written about his personal experiences with work-related stresses.

Which ITSM Topics Will Interest You, and Your Peers, in 2019?

ITSM Topics for 2019

Which IT service management (ITSM) topics would you like to see our content focus on in 2019? Please take our quick poll and then read on to find out more about a year in the life of’ content and readership, and to see how we shaped our content plan around last year’s votes.

Bringing Agile and ITSM Together for Better IT and Business Outcomes

Agile and ITSM

Here Nancy Van Elsacker Louisnord provides insight into how service desk professionals can bring together the agile methodology and IT service management (ITSM) for increased value creation; and looks at the current uptake of Agile in ITSM referencing latest industry statistics.

ITSM Future Readiness – Please Take the 2019 Survey

ITSM Future Readiness

Building off of our 2017 analysis, this article introduces a new survey that we hope will help IT service management pros to better understand where the future of ITSM is heading and what they should be thinking about (and then doing).

Does Your IT Organization Have the “Good Skills”?

ITSM and “Good Skills”

This article by Matthew Burrows focuses on the state of skills, using the Digital Skills Landscape 2018 report, from SkillsTx and BSMimpact, to highlight the current state of skills availability in IT. Are we overly humble in our opinion of our skills or is it the reverse?

ITSM is Dead. Long live Artificially Intelligent Service Management

Artificially Intelligent Service Management

Here Ian Aitchison introduces his concept of “Artificially Intelligent Service Management,” described as ITSM, but with a rich and creamy layer of artificial intelligence on top – like icing on a cake. Sound hungry? We mean interested… click-through to read more.

“Run and Reinvent” – a New Mantra for IT and ITSM Professionals?

A New Mantra for IT and ITSM Professionals

ITSM pros have spent a long, long time working with a remit to “do more with less.” Then, more recently, the much-more-suitable mantra of “better, faster, cheaper” has come into vogue; but this still overlooks the separation of IT activities, and costs, related to two distinct business needs. Read why here.