ITSM Needs to Embrace the Third Way of Work

ITSM embracing the third way of work

Simon Morris of ServiceNow discusses how it’s time for ITSM to transition to, and embrace, “intelligent work” – by putting people at the center of the experience and technology at the service of that person.

ITSM Hot Topics: And in Last Place… People

ITSM people chasing a jalapeno

Why is it that in the list of recently published ITSM hot topics, “people” topics come nowhere near the top? Do people not understand that business change is not built on process and technology, it’s built on people. Read more here.