Another 10 Tips for Better ITSM Tool Selection
10 tips for ITSM tool selection focused around “configuration, customization, and integrations” and “vendor relationship and (lack of) communication” needs.
It’s All About the People
How do we focus on the people side of change in this brave new world of constant and complex change? Karen Ferris shares her views.
10 Tips for Better ITSM Tool Selection
This article shares ten tips – those related to ITSM process enablement and usability – to help with your ITSM tool selection process. With a link to a further 25 tips.
The 4 Foundational Pillars for Better IT Service Desk Performance
What’s the key to improved IT service desk performance? And what can we learn from an exemplar B2C success story to drive service and support success? Take a look.
18 ITSM Tips for a Better 2018
So, what are the 18 most important ITSM tips for 2018? If I really knew the answer to this, then I’d probably be drinking cocktails on a beach somewhere right now. And anyone who can offer you such a list could also probably sell you a bottle of snake oil. What I can offer though, […]
5 Reasons to Implement an IT Self-Service Portal (and Why It Might Fail Anyway)
As demands on the IT department are rising, customer service expectations increase, could an IT self-service portal be your saving grace?
What ITIL Can Learn from its Star Wars “Connection”
In this article we take a look at how the next update to ITIL can learn from the reinvention of the Stars Wars movie franchise.
What’s BSM? Did ITIL 2011 Get it Wrong with its Definition of BSM?
ITIL, offers a great – and handy – list of definitions of common (and some not-so-common) ITSM terms. But how accurate is its definition of BSM?
ITSM in 2018: So Much to Do, So Little Time
It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person) writes their IT service management (ITSM) predictions for the new year ahead. I’m not knocking them (well I do a little later on), because they’re good things in that they allow us all to […]
Agile IT Budgeting – Iteratively Creating Customer Value
Is your current budgeting and funding model not meeting your organization needs? Why continue with a broken model? Learn about Agile IT budgeting here.