It’s All About the People

ITSM is All About the People

How do we focus on the people side of change in this brave new world of constant and complex change? Karen Ferris shares her views.

10 Tips for Better ITSM Tool Selection

Two lego people talking

This article shares ten tips – those related to ITSM process enablement and usability – to help with your ITSM tool selection process. With a link to a further 25 tips.

18 ITSM Tips for a Better 2018

2018 let's make it great!

So, what are the 18 most important ITSM tips for 2018? If I really knew the answer to this, then I’d probably be drinking cocktails on a beach somewhere right now. And anyone who can offer you such a list could also probably sell you a bottle of snake oil. What I can offer though, […]

ITSM in 2018: So Much to Do, So Little Time

ITSM 2018 forecast cover

It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person) writes their IT service management (ITSM) predictions for the new year ahead. I’m not knocking them (well I do a little later on), because they’re good things in that they allow us all to […]