Analyst 2.0: What Does the Future of IT Support Look Like?
This article offers a quick, and easy, insight into the Analyst 2.0 report published by SDI and what skills are needed by future service desk analysts.
“IT Is Too Important to Be Left to IT” So What Next?
Business and IT-alignment. Even the term itself causes heated debate. In this article, we want to show some worrying facts and figures that underpin this issue.
IT Service Desk Life in 2017
The findings of the Sunrise Mobile and Summer Survey are in and make interesting reading. So, what did we find out about IT service desk life in 2017?
Using “Code Smell” for Better Software Development
What’s code smell? It’s a warning sign. Here we explain five types of code smell that you need to look out for.
How Well Does IT Know the Business?
Please participate in our latest industry survey which looks to find out how well IT knows the business. The survey is completely anonymous.
10 Common ITSM Mistakes and How to Avoid Them
Here Jaime Spector outlines ten of the most common ITSM-related mistakes and what you can do to steer away from them. Take a look.
What Problem Does ITIL Solve?
How do you convince senior IT and business leaders that ITSM, and specifically ITIL, are worth the time, effort, and money?
5 Ways Cloud Changes ITIL Capacity Management
Don’t be fooled – by the cloud tech-talk of instances, databases, code, and APIs – into thinking that cloud is all about technology.
The Future of ITSM – the Statistics
The results of our Future of ITSM survey are in. Including how 82% of respondents believe that working in IT will get harder over the next three years…
Upcoming ITSM Meet Ups (UK and USA)
Join us at one of upcoming ITSM meet ups in London, Orlando, and Manchester. Open to all – just food and drinks with ITSM friends. Find out more here.