Using artificial intelligence and machine learning, provides quick and accurate translation across communication channels, notably chat and ticketing.
Following our webinar on how technology is changing the IT support landscape, we answer the top 5 questions raised. Plus preparing for the next 5 years.
With Game of Thrones returning to our TVs, and other devices, here are a few GOT-inspired IT support and IT Service Desk memes for your entertainment.
In order to deliver the new, required level of service & support, IT departments need turn to technology to help. But which technologies can help? And how?
This article written around real-world situations, will help you to understand why and what you should do with SIAM when signing up for an outsourcing deal.
From virtual machines, to thin provisioning and security, this article looks at the top three current virtual infrastructure challenges and how to adress them.
What is the nexus of DevOps and SIAM? Here, Daniel Breston explains their value and how they work in action.
Consumerization is driving the replication of B2C support capabilities & technologies in IT departments, making it far more than just “a good thing to do.”
To measure, document, and report IT service availability in ways that will be helpful to your organization and your customers you need to do two things…
Surveys are showing that traditional multilingual support approaches are showing signs of ineffectiveness, leaving a big void for some service desks.