3 Ways Real-Time Translation Helps With Multilingual Support Needs
Using artificial intelligence and machine learning, provides quick and accurate translation across communication channels, notably chat and ticketing.
5 Ways New Technology is Changing IT Support
Following our webinar on how technology is changing the IT support landscape, we answer the top 5 questions raised. Plus preparing for the next 5 years.
What if your IT service desk was in Westeros?
With Game of Thrones returning to our TVs, and other devices, here are a few GOT-inspired IT support and IT Service Desk memes for your entertainment.
Technological Improvement Needs More Than Technology
In order to deliver the new, required level of service & support, IT departments need turn to technology to help. But which technologies can help? And how?
The Benefits of Better Invoice Management with SIAM
This article written around real-world situations, will help you to understand why and what you should do with SIAM when signing up for an outsourcing deal.
The Top 3 Virtual Infrastructure Challenges (and How to Overcome Them)
From virtual machines, to thin provisioning and security, this article looks at the top three current virtual infrastructure challenges and how to adress them.
DevOps and SIAM: The Happy Nexus
What is the nexus of DevOps and SIAM? Here, Daniel Breston explains their value and how they work in action.
How Consumerization Is Changing IT Support Models
Consumerization is driving the replication of B2C support capabilities & technologies in IT departments, making it far more than just “a good thing to do.”
How to Define, Measure, and Report IT Service Availability
To measure, document, and report IT service availability in ways that will be helpful to your organization and your customers you need to do two things…
5 Approaches to Eliminating Language Barriers in IT Service Desks
Surveys are showing that traditional multilingual support approaches are showing signs of ineffectiveness, leaving a big void for some service desks.