Here Ivor Macfarlane illustrates some of the conversations that he had as part of a new initiative – ITSM Genie Bar. Take a look.
Thoughts on the most interesting stats in the latest HDI report: The State of Today’s IT: Process Maturity, Business Alignment and Digital Transformation.
Responding to a recent blog on ITSM training, Claire Agutter, an ITSM Tutor, provides her perspective on ITIL training and whether it needs to change.
Shouldn’t making life simpler for everyone involved be one of the most important requirements when it comes to ITSM tool selection?
Here, Simon Johnson of Freshservice look at the education program and who you should plan to see while at the Service Desk Show – SITS – this week.
Often ITSM tool implementers naively expect users’ adoption to be a by-product of the tool implementation. They forget it’s about PEOPLE, not technology.
This article outlines advice for introducing ITSM to help to ensure that you prevent your company from making many of the common ITSM adoption mistakes.
To begin tackling digital transformation, we must start with the most basic tenet: a definition. So what is it? And what’s your role in it?
An overview of the pre-SITS17 ITSM Meet Up – open to any and to all, with details on locations, times, and why you might like to join us.
How do you make employee experience your most meaningful IT service management metric? Here Pasi Nikkanen shares his insights.