ITIL can be tough for people to wrap their heads around. Here, we’ve outlined a few tips to help ITSM practitioners get started with ITIL adoption.
Does ITSM need to change in light of DevOps? Is DevOps still too Dev focused? Is this impacting return of value? Plus 7 more important questions answered.
Automation isn’t at a point where you can replace your staff with a bot. However, you should be thinking about the coming day when you can.
Why and how corporate IT should use “service safaris” to get up from their desks to witness customers’ IT and business realities firsthand.
Here Matt Hooper asks: “Does great customer service translate into a great customer experience?” and “Does a great experience result in great service?”
Many technology evangelists have been pontificating about a new, fourth industrial revolution, but it won’t happen. Why? PEOPLE.
There are a number of other opportunities to increase the odds of self-service success, here Simon Johnson of Freshservice discusses his eight tips.
This article looks at a number of things that need to be considered and addressed, including BRM, if we’re ever going to improve how we deliver corporate IT.
This is an in-depth review of the ITSM tool Alemba (vFire Version 9.7), covering areas such as: solution functionality, technology, pricing, and strategy.
“ITIL can help your ITSM initiatives and challenges with Attitude, Behavior, and Culture, but only if you adopt it correctly!” Says Paul Wilkinson