ITIL Adoption: 6 Tips for Success
ITIL can be tough for people to wrap their heads around. Here, we’ve outlined a few tips to help ITSM practitioners get started with ITIL adoption.
Is DevOps REALLY the New Answer to Business Technology Value?
Does ITSM need to change in light of DevOps? Is DevOps still too Dev focused? Is this impacting return of value? Plus 7 more important questions answered.
Is the Automation Storm Coming to the Service Desk?
Automation isn’t at a point where you can replace your staff with a bot. However, you should be thinking about the coming day when you can.
Service Safaris: Understand How Corporate IT is Really Used
Why and how corporate IT should use “service safaris” to get up from their desks to witness customers’ IT and business realities firsthand.
Sometimes I Just Want Service, You Can Keep Your Experience
Here Matt Hooper asks: “Does great customer service translate into a great customer experience?” and “Does a great experience result in great service?”
The 4th Industrial Revolution Needs a Focus on People Not Technology
Many technology evangelists have been pontificating about a new, fourth industrial revolution, but it won’t happen. Why? PEOPLE.
8 Tips for Self-Service Success
There are a number of other opportunities to increase the odds of self-service success, here Simon Johnson of Freshservice discusses his eight tips.
IT Is Too Important to Leave to IT – Involve Your Business Partners (Think BRM)
This article looks at a number of things that need to be considered and addressed, including BRM, if we’re ever going to improve how we deliver corporate IT.
Solution Snapshot – Alemba vFire v9.7
This is an in-depth review of the ITSM tool Alemba (vFire Version 9.7), covering areas such as: solution functionality, technology, pricing, and strategy.
Will the ABC Iceberg Sink YOUR ITSM Initiative?
“ITIL can help your ITSM initiatives and challenges with Attitude, Behavior, and Culture, but only if you adopt it correctly!” Says Paul Wilkinson