Change – Being Prepped to Pop

The word "Pop"

Change management continues to be a hot topic for ITSM pros, but we need to focus not just on the tech but on the pace of change within the human psyche.

What Should an IT Department Measure?

HappySignals measure user satisfaction with smiley faces like this

Here we look at how to successfully measure user satisfaction, and we take a look at benchmark data from HappySignals to see what you should be measuring.