ITSM News from Bratislava: ITIL Isn’t Dead Yet
ITIL is just one piece of the jigsaw in Slovakia, used as one part of a portfolio of IT management and ITSM frameworks. But it’s a very valuable part…
Are You Ready for The Future of ITSM?
With so many new things bursting onto the scene like DevOps, Agile, Lean, SIAM, IT4IT, what do we need to do to be ready for the future of ITSM?
6 Tips for ITSM Conference Attendance
With so many sessions on offer, people to meet, and new ideas to digest, how can you be sure to make the best of your next ITSM conference experience?
ITSM News: LANDESK + HEAT = Ivanti
As ITSM tool vendors LANDESK and HEAT unite to form “Ivanti”, Stephen Mann gives his thoughts on why it was necessary and what it means for the future.
28 of the Best “Company” ITSM Blogs
There are lots of ITSM blogs out there but which ITSM companies are getting “sharing,” content marketing, and social media right?
Blockchain Organizing: The New Trust Industry
See why “blockchain organizing” means the IT landscape, first design and architecture and after that development and management, will fundamentally change.
Is Your IT Organization Actually Ready for Self-Service?
Simon Johnson explains how “LZS” can aid IT organizations, helping them to understand their level of preparedness for launching self-help and self-service.
IT Support and the Rise of Power Users
Is there a simple approach IT teams can take to gain better engagement and more appropriate power users within the workplace?
Improving IT and Business Value with Serious Play
Here Paul Wilkinson explains how you can use serious play to bring IT and business colleagues closer together and identify improvement opportunities.
ITSM 101: Incident Management vs. Problem Management
Here we look at where incident management stops and problem management begins, and the difference between the two – with help from Batman and Columbo.