There’s no crystal balls to predict the future, but there’s are things that CIOs can start doing now to better position themselves for sustained success.
Using IT service management (ITSM) practices and an ITSM tool outside of IT is a very popular trend. But how do you do it successfully?
This article looks at how to succeed with knowledge management, and how knowledge sharing shouldn’t stop at functional or process boundaries.
An overview of the Christmas ITSM Meet Up – open to any and to all, with details on locations, times, and why you might like to join us.
Stuart Rance discusses the nine guiding principles of ITIL Practitioner and how they fit in with the DevOps way of working.
Matt Hooper provides his advice on how to set up gamification for your service desk, along with tips on how to ensure it’s a success.
From using serious play to better understand situations to being more practical about change, Greg Hall discusses his key takeways from ITSM16.
How do we structure an Enterprise Service Management (ESM) roadmap to gain value quickly? Chris Rydings offers his tips for success.
A mix of soundbites, statistics, and more substantial points from BMC Exchange. Along with what ITSM pros should be thinking about in 2016 and beyond.
Karen Brusch discusses the issues so often missed with service design and looks at what can we do to set a good foundation on which to base it.