Be sure to add these two ITSM Webinars on intelligent disobedience and improving customer experience to add to your calendar in the next 30 days!
If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…
Consumer-world led mobile and digital experience innovations have permeated the enterprise IT landscape, but how have they impacted the IT service desk?
Ivor Macfarlane asks who are the real ITSM influencers? And how do we make the link between these influencer messages and the actual business?
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
Ever wondered what sage IT service desk and IT service management advice Dumbledore would offer to IT support teams and personnel? Well here you go…
Eliciting organizational change can be difficult. Here a number of people give their advice on facilitating change and how to get get management buy-in.
It’s time to assess your service desk’s performance over the past year and develop an improvement strategy for 2017. Here’s six tips to get started.
Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITIL processes without a global survey.
We ask several people “what would be your number one piece of advice for a CIO?” Interestingly, the responses were very varied.