Two ITSM Webinars to Attend in the Next 30 Days
Be sure to add these two ITSM Webinars on intelligent disobedience and improving customer experience to add to your calendar in the next 30 days!
DevOps: 5 Tips to Tear Down the “Wall of Confusion”
If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…
6 Ways Digital Experience Impacts the Service Desk
Consumer-world led mobile and digital experience innovations have permeated the enterprise IT landscape, but how have they impacted the IT service desk?
In ITSM, Where Do the Good Ideas Come From?
Ivor Macfarlane asks who are the real ITSM influencers? And how do we make the link between these influencer messages and the actual business?
11 Tips for Keeping Up with IT and Business Change
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
7 Fun Service Desk Tips from the Greatest Wizard of all Time
Ever wondered what sage IT service desk and IT service management advice Dumbledore would offer to IT support teams and personnel? Well here you go…
11 Tips for Facilitating Organizational Change in IT
Eliciting organizational change can be difficult. Here a number of people give their advice on facilitating change and how to get get management buy-in.
6 Back-to-Basics Steps to a More Efficient Service Desk
It’s time to assess your service desk’s performance over the past year and develop an improvement strategy for 2017. Here’s six tips to get started.
Who Has Adopted Which ITSM and ITIL Processes?
Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITIL processes without a global survey.
What Advice Would You Give Your CIO?
We ask several people “what would be your number one piece of advice for a CIO?” Interestingly, the responses were very varied.