Intelligent Disobedience at ITSM16

Intelligent Disobedience

A look at how a talk on intelligent disobedience will take a Help Desk perspective to offer some ideas throughout ITSM and far beyond.

SIAM From the Frontline

Lego man stealing the CTRL button

What are the key things to understand about SIAM? And should you adopt a SIAM approach yourself? Here James Finister explains more.

DevOps and the Critical Questions

Lego unicorn

Can you afford the benefits of DevOps? Is the DevOps horse suited to your course? Mark Smalley explains why these critical questions are important.