Why Do Companies Change ITSM Tool?
What was the primary driver behind you last changing your ITSM tool? Lack of flexibility? Security issues? Please share via our poll.
Could You Explain ITSM To A Five-Year-Old?
How would you explain some of your ITSM activities to a five-year-old? Or even to somebody outside of your IT Support team for that matter?
Want the 2016 Gartner ITSM Magic Quadrant and Other Analyst ITSM Reports for Free (Well Almost)?
A comprehensive list of links to access ten analyst reports for free including the Gartner ITSSM Magic Quadrant, and Ovum Decision Matrix.
ITSM Tool Selection Basics: 10 Tips to Make RFP Stand for “Right Fit Procurement”
10 ITSM Tool Selection RFP Tips, crowdsourced by Roy Atkinson. Including “focus on the right things” and “Don’t get lost in the weeds.” See more here.
8 Things that Stand Out in the New ITIL Practitioner Guidance Book
So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?
5 Tips for Effective Enterprise Service Management Planning
So enterprise service management is happening, but what should you do to increase your organization’s chances of success?
Enterprise Service Management – Not Just About ITSM Processes
“Enterprise service management can, and should, be so much that replicating the IT service desk in other business functions” says Stephen Mann.
ITSM and Business Intelligence: Why Do We Ignore Our ITSM Data?
“Why do we continue to waste the BI opportunity that sits atop our wealth of ITSM data?” Asks Stephen Mann. Read more here.
The Perfect Storm Driving Enterprise Service Management
Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.
14 Ways to Streamline and Improve Your Customer Support
This is a high-level overview of 14 opportunities to improve your customer support, with a focus on the bigger picture of service desk improvement.