Event Preview: itSMF Ireland Conference 2016
itSMF Ireland will be hosting its annual conference on 13th Oct, where our very own Vawns Murphy will be presenting. Find out more about the agenda here.
7 Things ITSM Can Learn from a Broken Fridge
What can ITSM and the service desk learn about customer service from a broken fridge? Stephen Mann shares his seven pieces of advice to benefit IT Support.
ITSM.tools Solution Snapshots Overview
This article offers an overview of our ITSM.tools Solution Snapshots, including what they cover, how to get involved, and participating vendors.
I Want What You Want: DevOps and ITSM
What makes ITSM and DevOps different? And how can you get them to “play nice” while acknowledging their differences? Stevie Chambers gives his view here.
4 Change Management Tips to Avoid Change Advisory Bored-om
Do your change advisory board (CAB) meetings go on endlessly? Don’t worry, help is at hand with some ideas on how you can help your business succeed.
Event Preview: IT500 – ITSM Innovation and Best Practice
Find out more about IT500 – Scotland’s biggest IT service management (ITSM) and IT Operations Management conference, in Edinburgh on the 25th October
What’s Preventing Greater ITAM Adoption?
What’s holding up widespread ITAM adoption? And are IT organizations really acting in the best interests of the business without ITAM? We think not.
The Past and Future of IT Service Management
IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.
10 Tips for Managing a Major Incident
Ten top tips for dealing with a major incident without having to hide under your desk, chain smoke, or drink a bottle of vodka. See more here.
5 Common IT Automation Mistakes and How to Avoid Them
IT automation is the cornerstone of successful ITSM. But is still considered by many as difficult to implement and costly. How can you avoid these pitfalls?