When you’re giving, or receiving, good customer service do you stop to consider these four points? They could help improve your experience.
How should a service desk deal with end user unresponsiveness? Here we look at 10 opinions sourced from the Back2ITSM Facebook group. Read more here.
With the consumerization of IT continuing to drive employee expectations of corporate IT, how will this potentially disrupt the way companies deliver IT?
This article offers a deep dive into Naavia’s latest survey of the ITSM Industry makes for an interesting read. See more here.
Stephen Mann looks at the results of a Technology Business Management (TBM) Council and KPMG survey and shares its insights.
Forgetting Big Data, just how good is your average corporate IT organisation at analysing its IT performance data?
CIOs need to do so much more than managing the IT infrastructure, and business applications, if they want the oft-discussed “seat on the board”. Read more here.
Heading to Interop, what exactly can the event offer an ITSM professional? What can we expect beyond cloud, cloud and yet more cloud?
All I want for Christmas is … SaaS, cloud, and BYOD? Is this really what end users and business peers want?
Stephen Mann asks the itSMF USA regional members of the year to share the three pieces of advice they’d give to service management peers.