ITSM - ITSM.tools

The Future State of the Service Management Office and Transformation

Posted by Rahavendran RS
on October 13, 2022

This article explains how the Service Management Office (SMO) is evolving to its future state from its present form by adopting various ITSM best practices, methods, technology, and tools.

How Educational Institutions Can Benefit from an ITSM Tool

Posted by Hannah Price
on October 5, 2022

It’s no secret ITSM can help companies and businesses streamline efficiencies, cut down on costs, and improve customer satisfaction. But can it help schools? Yes! This article looks at five ways ITSM, enabled by an ITSM tool, can help educational institutions – from primary schools to universities.

The State of Wellbeing in ITSM in 2022

Posted by Stephen Mann
on September 28, 2022

This article shares the results of our 2022 Wellbeing in ITSM survey, comparing results where possible to our 2020 responses. From the impact of hybrid working to whether or not managers are equipped to deal with employee wellbeing issues, the results make for interesting reading.

The Problem with the IT Self-Service Portal

Posted by Phyllis Drucker
on September 21, 2022

This article offers up three places to start when beginning a portal implementation or to review a current portal, looking at your vision and scope, governance, and support experience.

9 Important ITSM Statistics for 2022

Posted by Stephen Mann
on September 7, 2022

This ITSM statistics article shares a number of key data points that will help ITSM pros to make decisions about their future IT service delivery and support capabilities.

For a Friend – I Caused Stress and Anxiety via Value Stream Mapping

Posted by Daniel Breston
on August 31, 2022

I reflected on my use and journey of value stream mapping and realized that: I’ve created anxiety and stress with my enthusiasm for VSM!

ITSM and Security – How and Why it is Critical to Improve Collaboration

Posted by Mehul Revankar
on August 10, 2022

With just how sophisticated – and often successful – ransomware attackers are becoming, it’s never been more important to get your IT management processes running as efficiently as possible. And that means ITSM and security teams working together. This article explores.

How is Your Wellbeing in ITSM?

Posted by Stephen Mann
on July 21, 2022

The topic of employee wellbeing in ITSM feels like it’s fallen off the radar? Please help us to help others – including yourself – by spending a couple of minutes completing our anonymous, seven-question (multiple choice) survey, to help us understand the current state of wellbeing in ITSM.

Let’s Talk About Mental Health Issues in IT “For a Friend”

Posted by Daniel Breston
on July 14, 2022

For a friend, how would you help them as they feel… stressed, depressed, uncertain, they’re drinking more, they can’t feed their family, angry more often, etc.?”

Why AI and Automation Powered ESM and ITSM is Now a Must

Posted by Saad Mousliki
on July 8, 2022

ITSM and ESM tool vendors have developed intelligent solutions that integrate AI into their solutions. These ITSM tools include AI modules or integrate AI to address a variety of business concerns, including worker shortages, as well as improving the end-user experience.

IT Strategy Needs to Focus More on Employee Productivity

Posted by Sami Kallio
on June 30, 2022

Does your IT organization understand how well it’s meeting productivity-related factors for employees? Read this article to discover four tips for driving productivity improving decisions with employee data.

The What, Why, And How of Employee Experience for IT

Posted by Sarah Lahav
on June 23, 2022

Here Sarah Lahav, CEO, SysAid has written about using experience data to first understand where your organization currently is, and second to drive the required improvements. Get the help you need related to employee experience and read it now.

This Decade is Proving to Be the Best Thing for Digital Transformation

Posted by Luis Soares
on June 15, 2022

It was the worst year of a generation, but let’s put a positive spin on things – 2020 was the best year for digital transformation. This article explains why.

The Great Redundancy and Our New Ways of Working

Posted by Daniel Breston
on June 9, 2022

The Great Resignation, Great Redundancy, and Great Retirement movements escalated when COVID hit the global economy. COVID forced people to work from home and, once at home, it was a case of “Hey! I can do this or that. In fact, THAT can become a new way of doing what I like to do.” In this article, Daniel Breston looks at how our approach to working has changed forever.

ITSM.tools’ ITSM Webinars

Posted by Sophie Danby
on May 25, 2022

This “living” article has been created as a handy resource that lists the ITSM webinars ITSM.tools has participated in since 2021. It’ll be regularly updated during 2022 with new webinars as needed.

ITSM Articles